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Expand/Contract Questions and Answers

  • How do I become an IHSS Provider?

  • I am a provider and I need to report a change of address or phone number.

  • I am a provider and I suspect elder/child abuse. What do I need to do?

  • I am a recipient and I need more hours for my care provider.

  • I am a recipient of IHSS services and I need to report a change in address, phone number or needed services.

  • I am currently an IHSS Provider but would like to be added to the registry list to be able to receive referrals for work.

  • I completed the finger printing process and haven't heard back on the status. How long does this usually take?

  • I haven't received my payroll enrollment packet yet.

  • I haven't received my tax information.

  • I haven't received my timesheet. Who do I contact?

  • I request direct deposit but I am still receiving my paychecks in the mail.

  • I would like to attend an Orientation to become a provider. Who do I contact?

  • My care provider is going on vacation or is sick and I need help during the time they will be away. What do I do?